• TIS FREQUENTLY ASKED QUESTIONS

Below you will find the most frequently asked questions regarding all areas of TIS.

If you cannot find the answer to your question or need further assistance please contact  support.tis@rne.eu.

Account Matters

Your TIS account becomes inactive after 90 days of inactivity.

Your TIS account can be reactivated by your TIS Company Administrator or you contact support.tis@rne.eu

You can manage your TIS users here: https://tis-prod.rne.eu/accounts. Users can have multiple predefined roles and rights.

Your users can register themselves on TIS https://tis-prod.rne.eu/registration. Their request will be forwarded by email to the defined Company Administrator. Please check their request carefully and approve/reject the request.

You can change your password through the "Change Password" button at the TIS-preferences.

Your user rights can be changed accordingly to your role. The default roles are (1) Admin (2) Company Admin (3) Publish Interruption (4) View Interruption and (5) User

Your TIS Company Administrator must approve your request. After the approval from your Company Administrator, he will receive an email with your login credentials.

TIS needs the following mandatory information to create your TIS account: Type of Company (RU or IM), Country, Company Name (If your company is not listed, please contact RNE support support.tis@rne.eu), First Name, Last Name, Email, Username. You must accept terms and conditions.

You need your TIS username and registered email address to reset your password here: https://tis-prod.rne.eu/request-password-recovery-token

By selecting the username on the upper right part of the main page, the user may select the desired displayed language, enter the preferences page, or select the view mode.

With the Color settings, you can change the colour of the train to (1) Type Colors accordingly to the train type or (2) Delta Colors, accordingly to the punctuality of displayed trains whereby delayed trains are coloured red and trains on time or ahead of schedule are coloured green.

DEFINITIONS AND TERMS

The linking of the national train runs is based on even and odd OTN in Linking Regions. Every time TIS detects train pairs which have in their PDM a difference (increment/decrement) of 1 in the rOTN, the trains will be linked together.

In order to view Connection diagrams, it is required to select one or multiple locations. Additionally, even other search parameters like OTN-range, time frame, RU etc. can be added.

In general, this component is the same used for regular train searches. Any displayed train running within this diagram is clickable to display its train run information with a popup box. 

A TIS Company Agreement is a bilateral agreement between two RU which allows for a defined period of time for the sharing of train information. The sharing of train information can be done in a general way for all trains, or it can be narrowed down to a limited number of train.

In the Interruption Message List, an overview of the received notifications about interruptions is provided. Users receive the notification about interruption if he has the right "Receive notification about interruption" and their company was chosen to receive the notification during the definition of interruption.

Notification is sent every time the definition of interruption is changed.

The linking of the national train runs is based on OTN-groups or OTN-pairs in Linking Regions. Every time TIS detects train pairs, the trains will be linked.

OTN Trainlinking procedures are similar to Reference OTN (rOTN) linking. The linking of the national train run sections into one single international train run is based on the comparison of the Path Details Message (PDM) of individual IMs in the linking regions.

The company code (also called RICS: "Railway Interchange Coding System" or railway code) is a 4 digit code used in various applications to identify a company involved in the railway business.

The Space Time Diagram shows one or more train runs within the context of selected locations and a certain timeframe. The user can display trains that searched via Search & Filter Trains: additionally search by displayed locations, via points as a Space-Time Diagram to visualize these train-runs within their combined space-time context.

Telematics Applications for Passenger services

Train Composition Message based on the TAF/TAP TSI Framework.

When the user selects the menu item "Define Interruption" a form is displayed where the user can insert all necessary information about an interruption. The user can define an interruption only for his own network. 

Incident management is used to publish and/or send information about interruptions on the IM network to affected IMs and RUs. It identifies affected trains by interruptions and enables IMs to communicate online about the treatment of affected trains.

Linking regions are a group of locations near network- or country borders. Within a linking region, rule-based train linking is applied to link national trains automatically. The rules are (1) trains must start or be within the same linking region. (2) Trains must have the same date and time within the defined margins of time gap and overlap (3) Trains must have the same reference Operational Train Number (OTN).

Path Details Message based on the TAF/TAP TSI Framework.

In each TAF/TAP TSI message there are 2 different types of operational train numbers which are the OTN and the Reference OTN (rOTN).

The Operational Train Number identifies the train in a specific location and for a specific running status and can change several times over the entire train run.

In each TAF/TAP TSI message there are 2 different types of operational train numbers which are the OTN and the Reference OTN (rOTN).

The Reference Train Number identifies the train during the entire train run and therefore shall not be changed.

The linking of the national train run sections into one single international train run is based on the linking of the Path Details Message (PDM) of individual IMs in Linking Regions.

There are 4 conditions for linking 2 PDMs together (1) Train ID in both PDMs must be the same (2) The last location in PDM of IM A must be in the same linking region (3) First location in PDM of IM B must be in the same linking region (4) The difference between scheduled times in last location of IM A and the first location of IM B must be within defined time gap or overlap.

The linking of the national train runs is based on the comparison of the train composition based on the reported TCM of two trains. Every time TIS detects trains with at least 80% matching wagon number identifiers and at least 80% matching of the reported train weight, the trains will be linked together.

REGISTRATION & COMPATIBILITY TO TIS

TIS is compatible with the latest 2 major browser releases for Chrome, Edge, Firefox and Opera.

You can access TIS here: https://tis-prod.rne.eu/

You can register TIS here: https://tis-prod.rne.eu/registration

GUIDE ON ACTIONS IN TIS

Within the scope of RNE International Contingency Management Handbook (ICM HB) the user can Declare Interruptions and notify the Coordinating Rail Freight Corridor (RFC) and other affected RFCs.

You can filter trains in many different ways. The most common way is to filter on a specific Operational Train Number (OTN).

By selecting a single train, the train run is displayed on the map and a basic information is popping up. Clicking on the train number (or Details button from the left panel) will open a new page with the train details.

You can specify an incident reason and an Interruption ID for train searches.

You can select in Location&Linking the trains which are linked automatically or manually.

You can select the desired trains by choosing an RU/IM in the search field.

You can specify trains within a certain window of delay (min/max).

In the TIS Map, you can activate the RFC Layer and accordingly to your need can display RFC 1 to RFC 11.

The function Cluster-Trains is to improve map clarity and visibility for the TIS user by reducing the number of trains on the map. Blue train pictograms do indicate clustered trains.

When the  Notify button is pressed, only notifications on interruptions are send out. No affected trains are recorded to the overview of affected trains.

When the "Publish" button is pressed, a notification about interruption is sent out, the interruption is recorded in TIS, displayed in other TIS functions such as the space-time diagram, network overview and the train info page. Affected trains are recorded in the overview of affected trains.

You can filter periods od dates. It gives you results for a specific date/time range. Empty fields will give results for the last 7 days.

You can use the 'Only Running' Checkbox as it gives results for trains that are running in the moment of user search and are visible for you.

You can filter Locations (From/To/Locatíons on path) and it gives you results for trains that passed through or will be on one or more locations.

You can save your current search filter for recurrent use.

You can select the desired type from a list of trains (Passenger, Freight, Other, Engineering,
Locomotive, National and International).

General FAQ

As an RU your view on trains is limited to (A) trains that are operating under your RICS company code (B) shared trains from an active TIS-Company Agreement.

View modes can be changed between (A) Automatic Mode. With this setting, the application auto-detects the device of the user and if it is a stable workstation it will offer the full version TIS.

(B) Basic Mode, if the device is a mobile device or tablet it provides better viewing experience with less map information.

(C) Advanced mode will offer the advanced mode of TIS to all devices.

You need a token to verify your TIS account during registration and weekly to verify your account.

You can request your Token here: https://tis-prod.rne.eu/request-password-recovery-token and will receive your token always via your registered email address

Train Email Notification Management FAQ

Train Email Notification Management enables you to set rules for train events which trigger email notifications.

Train Email Notification Rules mandatorily need a Condition Check and optionally can apply Train Filters.

In the Train Email Notification Management, the notifications are limited to 50 messages per day.

The following Condition States can be checked and combined with Train Filters:

  • (1)PSNM received
  • (2) TRM received
  • (3) TRIM Received
  • (4) TRFM Received
  • (5) Affected by Incident

In the Train Email Notification Management, the following Trainfilters can be applied:

(1)Train Number Range

(2) Involved PLC Locations

(3)Train Types

(4) Direction