IT Service Desk

RNE Path Coordination System (PCS) RNE Train Information System (TIS) RNE Charging Information System (CIS)
Path Coordination System
(PCS, formerly PATHFINDER)

support.pcs@rne.eu
Train Information System
(TIS, formerly EUROPTIRAILS)

support.tis@rne.eu
Charging Information System
(CIS, formerly EICIS)

support.cis@rne.eu

For PCS, RNE is offering enhanced service quality from now on. The support response time has been reduced to 4 hours! Tickets sent by e-mail in English are registered and handled on all weekdays, regardless of holidays or vacation periods, with a guaranteed response time.Telephone support is offered during office hours from 09:00 to 16:00 with enhanced reaction time for request handling.

For telephone enquiries please call:

+43 1 907 6272 25

Service Desk opening hours on working days:
Monday - Thursday:     
09:00 - 16:00
Fridays: 09:00 - 15:00